Download issues

This thread has 5 posts and 127 views.


at 5 Mar 2019, 04:33

I have been unable to click on photos to get the downloadable larger format for a few months now. Normally I could just click on the selected image and apply a credit. I do have credits so that isn’t the issue. Is this because I am on an iPhone and not a cpu? This wasn’t a problem in the past. Thanks in advance for any help.

Moderator michaella92 

at 5 Mar 2019, 13:25

Please email for help with download issues. 


at 6 Mar 2019, 18:11

Thank you


at 12 Apr 2019, 00:17

I emailed like you suggested but never got a reply back.

Moderator michaella92 

at 12 Apr 2019, 03:12

I apologize for the wait. Unfortunately, your issue is not something moderators can help with. Really wish I could assist you! All I can suggest is to follow up with another email if you haven't already. Sorry again! 

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